Business Travel International (BTI)
is the world’s leading travel management company operating in nearly 100 key
commercial countries. With global capabilities and specialist local
expertise, BTI are the acknowledged
experts in the delivery of corporate travel solutions worldwide.
Founded in 1990, BTI has firmly established itself as market leader. The
organization now operates some 3,000 offices throughout Europe, the
Americas, Asia Pacific, the Middle East and Africa.
BTI has unrivalled knowledge in shaping the standards in global business
travel service, delivery and client care, and prides itself on being able to
respond to corporate customers’ needs, irrespective of size, through its
cutting-edge technological capabilities. BTI’s international clients
include many of the major multi-national corporations. The company is
equally recognized, however, for its ability to respond to the unique needs
of smaller, national organizations.
How do you assess today's situation of Business Travel, its present trends
As competition in the global marketplace intensifies and companies become
increasingly cost-conscious, the corporate travel industry has shifted from
being a producer’s market to a buyers’ market.
Pricing is key, as our customers respond to tougher economic times by
trading down - which means fewer business and first class travel bookings,
traveling for business only when absolutely necessary, and, looking for
alternative means to conduct business through video conferencing and e-mails
These trends affect accommodation and air transport in the following ways:
1) Business Travel Agencies are pressuring
Airlines for better fares due to the “pricing is the key factor” mindset
2) Corporations and Travel Agents both are pressing Hoteliers for lower
room rates as the competition to provide the best package at the best
price heightens worldwide.
3) Low-cost carriers have increasingly more influence on corporate travel
as companies become more cost-conscious, and look to either travel more on
low cost carriers or downgrade their first and business class travel to
economy. All these trends have made the travel manager a more central cog
in the travel strategies of corporations. This results in the travel
manager demanding more transparency from all parties – which in many cases
lead to a more open-book travel policy (e.g. the agency revealing their
profit margin from selling airline tickets), and increased one-to-one
contact with suppliers such as hotels, airlines and car rental firms.
Other factors such as IT infrastructure can also impact and affect the
choice of service providers for business travel too. The provision of
services such as MIS and Personal Profiling, have often swayed the
in an Agency’s favor.
In short, the future of Business Travel is reliant upon an Agency’s
ability to deliver “more for less” - a superior, quality product in a
timely fashion, at a competitive and affordable price.
This is where we at BTI have the advantage over our competitors. We offer
our clients a mix of quality corporate travel at an affordable price,
supported by an excellent and sound IT infrastructure. This is also why
we are now considered to possess the largest network of corporate travel
What is, according to you, the potential for corporate travel in the North
African Region ?
The trend in recent years among North African countries towards trade
liberalization is a positive development for corporate travel. The future
looks bright for business in North Africa. The presence of BTI in North
Africa is testimony to that change. It is the nature of our business as a
corporate travel agency that we go where the multi-nationals invest.
The BTI MEWA region has in fact been an area of substantial development in
recent months for us and will continue to be so. This year, we signed new
BTI partners in Yemen, Kuwait (BTI Kuwait), and Morocco (BTI Atlas
Voyages), bringing the total number of BTI operations in the region to
In general, what are the travel opportunities that now exist between
Tunisia and the different Gulf countries?
As you may know, Tunisia has begun a campaign to attract tourists from
Saudi Arabia and other GCC states.
A recent meeting of travel, tourism and hotel professionals was held in
Jeddah and attended by top Tunisian government officials.
Tunisia has recently spent $5 billion on tourism infrastructure projects
including 800 hotels with a total of 220,000 beds, 400 restaurants and a
number of recreation centers across the country.
Currently more than five million tourists visit Tunisia every year,
spending some 30 million nights in the country.
This figure has all the potential to rise to higher levels. Saudi
nationals, for instance, already spend approximately US$20 billion a year
on travel. Tunisia has 1200 kilometers of coastline, and Ancient Roman
ruins which makes for an exciting tourism offering for a broad range of
travelers from the Gulf countries.
For those seeking water sports or archaeology and history, Tunisia is a
great short-middle term holiday destination.
What about BTI Middle East & West Asia (MEWA) Office and Dnata’s Role
The Regional Head Office for BTI Middle East & West Asia (BTI MEWA) was
established by Dnata Agencies (part of the Emirates Group), United Arab
Emirates in 1992. Today BTI’s operations spans from Egypt to Iran, and
from Yemen to Sri Lanka.
Of the 28 countries that come under the BTI MEWA region, 16 have BTI
partners which look to BTI Dubai as their Regional Managing Partner. The
BTI MEWA network consists of: UAE (Dubai, Abu Dhabi & Sharjah), Bahrain,
Bangladesh, Egypt, Iran, Jordan, Kuwait, Lebanon, Morocco, Oman, Pakistan,
Saudi Arabia, Syria & Sri Lanka and Yemen.
Additional regional partners currently being evaluated to join the MEWA
network include Algeria, Tunisia, Iraq, Libya, Mauritania, Sudan and
Somalia. Some CIS countries are also being gauged for potential new
With the able support of BTI Central Office (UK) and a whole host of
software and leading-edge infrastructure, BTI is a unique Corporate Travel
Management Company in the Region.
In addition to Regional Expansion, the BTI MEWA Office is also responsible
for consolidating service delivery through out the Region - ensuring that
a BTI client in this Region is served just as he or she would be in London
or Chicago or Sydney.
The BTI MEWA Office also has the added role of reviewing existing partners
to ensure that quality levels are maintained. The Office also assists
with local Sales and Account Management efforts wherever required, and
continually develops Regional Products which would be useful to corporate
travellers - for instance the BTI CIP Programme which offers travel
benefits to both partners and clients.
Under the Dnata and Emirates Group umbrella, the BTI MEWA Office has
access to many resources within the Group, including Training, Marketing
and IT, and are able to use these resources for the collective benefit of
Positioning: The world’s leading business Travel Company and acknowledged
experts of the delivery of corporate travel solutions worldwide Joint
venture founded: 5 March 1990 Geographic spread: Key commercial markets in
nearly 100 countries across five continents Locations: Over 3,000
BTI Corporate Travel Services
Worldwide Travel Reservations
· Scheduled Air Reservations
· Executive Aircraft and Helicopter Charter
· Rail Tickets and Journey Planning
· 24-Hour Reservation Service
· Worldwide Hotel Reservations
· Self-drive and Chauffeur-drive Car Rental
· Car Ferry Reservations
· BTI Intellect
- Traveller Tools
- Process Management
- Strategic Management
Value Added Products
· BTI Traveller Assist
· BTI Global Hotel Programme
· BTI Corporate Card
· BTI Consulting
· Travel Insurance
· Airport Chauffeur Parking Service
· Mobile Phone Hire
· Domestic Corporate Hotel Service
· Passport and Visa Service
· Meet and Greet Service
· VAT Reclaim
Destination Management Services
· Group Travel Services
· Conference and Incentive Travel
· Leisure Travel Services
· Theatre and Special Event Tickets
||Mourad Teyeb holds
degrees in English and Literature, Educational Psychology, and
Computer Science. Fluent in English, French, Arabic, German,
and Italian. Mourad's, Mourad trained with the African Center for
the Training and with Recycling of Journalists, Tunisian
Papers and Magazines. In additional to journalism, Mourad has
also had travel agent tour operating training. (More
about Mourad Teyeb.)
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